1. Introduction
Khaas Food is committed to protecting user privacy and ensuring transparency in how user data is handled. This Data Deletion Policy outlines how users can request deletion of their personal data and how we process such requests.
2. Scope
This policy applies to all users of the Khaas Food App, including customers, vendors, and visitors who provide personal information through our platform.
3. Types of Data Collected
We may collect and store the following types of personal data:
- Name, phone number, and email address
- Delivery addresses
- Order history and preferences
- Payment-related information (processed via secure third-party providers)
- Device and usage data
4. User Rights to Data Deletion
Users have the right to request deletion of their personal data at any time. This includes:
- Deleting their account
- Removing saved addresses or payment methods
- Requesting full erasure of all personal data
5. How to Request Data Deletion
Users can request deletion of their data through the following methods:
To process the request, we may require identity verification to ensure security.
- In-app: Navigate to Settings > Call Now > Delete Account
- Email: Send a request to customercare@khaasfood.com with the subject "Data Deletion Request"
- Customer Support: Contact our support team via the app
6. Data Deletion Process
Once a valid request is received:
- Account and associated personal data will be deleted or anonymized
- Active sessions will be terminated
- Data stored in backups will be securely deleted within a defined retention period
7. Retention Period
We may retain certain data for a limited period after deletion requests:
Such data will be retained only as long as necessary and then permanently deleted.
- Legal compliance (e.g., tax, fraud prevention, regulatory requirements)
- Dispute resolution and enforcement of agreements
8. Exceptions
We may not delete certain data if:
- Required by law or regulatory authorities
- Necessary for security, fraud prevention, or abuse detection
- Related to ongoing disputes or legal claims
9. Third-Party Data
If your data has been shared with third-party service providers (e.g., payment gateways, delivery partners), we will take reasonable steps to inform them of your deletion request, where applicable.
10. Security Measures
We use industry-standard security practices to ensure that deleted data cannot be recovered or accessed once permanently erased.
11. Changes to This Policy
We may update this policy from time to time. Changes will be communicated through the app or via email where appropriate.
12. Contact Us
If you have any questions or concerns about this policy, please contact us at:
For account security, Khaas Food may ask for identity verification before processing your deletion request.